CANCELLATION POLICIES:
ALL CANCELLATIONS MUST BE DONE ONLINE USING THE SAME ACCOUNT YOU USED TO REGISTER FOR THE CLASS/APPOINTMENT. THE MINDBODY SYSTEM KEEPS AUTOMATED TIME SCHEDULES OF EARLY/LATE CANCELLATIONS ACCORDING TO THE CLASS/APPOINTMENT YOU ARE CANCELLING. YOU WILL RECEIVE AN AUTOMATED CANCELLATION CONFIRMATION THAT WILL STATE DATE/TIME OF YOUR CANCELLATION AND WHETHER IT WAS WITHIN THE ALLOWED NO FEE CANCELLATION WINDOW.
QUICK GUIDE: *see below for detailed policies for each
REGULAR YOGA CLASSES ~ TWO HOURS PRIOR TO START TIME
AERIAL YOGA CLASSES ~ 48 HOURS PRIOR TO START TIME
WORKSHOPS/SERIES ~ 72 HOURS PRIOR TO FIRST DATE/TIME
STUDENT MASSAGES ~ 24 HOURS NOTICE
Yoga Classes
"Early" Cancellations, two hours or more prior to the start of the class, will receive full credit for the class to use toward a future yoga class. "Late" Cancellations within the two hour window prior to class are forfeited and not credited for future use. The MindBody software notes the time of cancellation.
Aerial Yoga Classes
AERIAL YOGA CANCELLATION POLICY REQUIRES YOU TO CANCEL ONLINE WITH AT LEAST 48 HOURS NOTICE as stated in the class description, your purchase receipt/confirmation, and our policies notice. The MindBody system will allow you to cancel up to 48 hours before your scheduled class. After the 48 hour window is closed, you forfeit your payment for that class. Because we have a limited number of aerial silks, we strictly follow this policy! Otherwise, we have cancellations that we don't have enough notice to fill from wait list and have empty spots! Thank you for understanding and following this policy!
Workshops/series
Clients cancelling a workshop or "non-regular" yoga class event, may cancel up to 72 hours prior to the event and receive full refund. Cancellations after 72 hours will not receive a credit or refund for the late cancellation. You will receive an automatic email confirmation when you cancel.
Student Massages
REQUIRE 24 HOUR CANCELLATION NOTICE FROM TIME OF MASSAGE/DAY. If 24 hour notice is not given the massage fee is forfeited and can not be refunded or rescheduled using that fee.
ALL CANCELLATIONS MUST BE DONE ONLINE USING THE SAME ACCOUNT YOU USED TO REGISTER FOR THE CLASS/APPOINTMENT. THE MINDBODY SYSTEM KEEPS AUTOMATED TIME SCHEDULES OF EARLY/LATE CANCELLATIONS ACCORDING TO THE CLASS/APPOINTMENT YOU ARE CANCELLING. YOU WILL RECEIVE AN AUTOMATED CANCELLATION CONFIRMATION THAT WILL STATE DATE/TIME OF YOUR CANCELLATION AND WHETHER IT WAS WITHIN THE ALLOWED NO FEE CANCELLATION WINDOW.
QUICK GUIDE: *see below for detailed policies for each
REGULAR YOGA CLASSES ~ TWO HOURS PRIOR TO START TIME
AERIAL YOGA CLASSES ~ 48 HOURS PRIOR TO START TIME
WORKSHOPS/SERIES ~ 72 HOURS PRIOR TO FIRST DATE/TIME
STUDENT MASSAGES ~ 24 HOURS NOTICE
Yoga Classes
"Early" Cancellations, two hours or more prior to the start of the class, will receive full credit for the class to use toward a future yoga class. "Late" Cancellations within the two hour window prior to class are forfeited and not credited for future use. The MindBody software notes the time of cancellation.
Aerial Yoga Classes
AERIAL YOGA CANCELLATION POLICY REQUIRES YOU TO CANCEL ONLINE WITH AT LEAST 48 HOURS NOTICE as stated in the class description, your purchase receipt/confirmation, and our policies notice. The MindBody system will allow you to cancel up to 48 hours before your scheduled class. After the 48 hour window is closed, you forfeit your payment for that class. Because we have a limited number of aerial silks, we strictly follow this policy! Otherwise, we have cancellations that we don't have enough notice to fill from wait list and have empty spots! Thank you for understanding and following this policy!
Workshops/series
Clients cancelling a workshop or "non-regular" yoga class event, may cancel up to 72 hours prior to the event and receive full refund. Cancellations after 72 hours will not receive a credit or refund for the late cancellation. You will receive an automatic email confirmation when you cancel.
Student Massages
REQUIRE 24 HOUR CANCELLATION NOTICE FROM TIME OF MASSAGE/DAY. If 24 hour notice is not given the massage fee is forfeited and can not be refunded or rescheduled using that fee.